We provide a one-year warranty for replacement parts when;
① Dead on arrival: Products are damaged/ defective on its arrival
② Initial failure: the products stop working properly within a year after date of shipment
We warrant sheeter board when;
Dead on arrival: Products are damaged/ defective on its arrival
The below conditions apply to RS201/RS101 and SB-01/SB-02/SB-03
We sent you a “notice of shipment” by email, once we ship out the product.
Please keep it as a proof of the date of shipment.
＊This warranty does not cover incidental damage, malfunction and failure arising from;
1. improper use, maintenance
2. accidental drop
3. natural disaster
4. unauthorized/unprofessional repair, modification or customization
＊This Limited Waranty does not cover the products purchased from sources other than
Japan Kneader Co., Ltd.
How to claim;
＊Customers contact us directly, and we ask customers to provide the photos of damages,
copy of notice of shipment (email), serial number of the product and explanation of the
→ After we have enough information from customers, we warrant and ship replacement
parts to a designated address (We will cover import duty as well as shipping fee.)
Note：We do not accept any cancellation and return for personal reasons after shipment