Limited Warranty

We provide a one-year warranty for replacement parts when;
① Dead on arrival: Products are damaged/ defective on their arrival
② Initial failure: the products stop working properly within a year after the date of shipment
We warrant sheeter board when;
Dead on arrival: Products are damaged/ defective on their arrival

The below conditions apply to RS201/RS101/PF102W and SB-01/SB-02/SB-03
We sent you a “notice of shipment” by email, once we ship out the product.
Please keep it as proof of the date of shipment.
*This warranty does not cover incidental damage, malfunction, and failure arising from;
1. improper use, maintenance
2. accidental drop
3. a natural disaster
4. unauthorized/unprofessional repair, modification, or customization
5. using a transformer (PF102W)
*The Limited Warranty does not cover the products purchased from sources other than Japan Kneader Co., Ltd, and from outside of our delivery zone.

How to claim;
*Customers contact us directly, and we ask customers to provide photos of damages,
copy of the notice of shipment (email), serial number of the product, and explanation of the
→ After we have enough information from customers, we warrant and ship replacement
parts to a designated address (We will cover import duty as well as shipping fee.)

Note: We do not accept any cancellations and return for personal reasons after shipment