FAQs

General Questions

The main difference between RS201 and RS101 is the size.

Open exterior dimensions (main body);
RS101: 830 × 490 ×200mm
RS201:1030 x 580 x 270mm

The recommended amount of the dough at a time;
RS101: 250g~300g
RS201: 500g~600g (2 types of boards are available)

After use;
RS101 can be taken apart and can be stored in a storage tote bag or in your kitchen.
RS201 is foldable and can be put away compactly.

Where they are used;
RS101 is mainly for home bakers who enjoy baking small amounts of pastries.
RS201 is used at home, in small bakeries, cafes and restaurants.

Please send us an inquiry from inquiry form

We will answer to your questions on our social media accounts as well.
Instagram
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Yes, we offer a limited warranty.
Please see the page: Limited warranty

We accept Credit Card, Debit Card and PayPal (Visa/Master/Amex/JCB/Diners)

There are several potential reasons why the errors are showing.

G78;Payment classification error
The error is usually shown when you choose installment payment and your card is not eligible for the installment payment. Please contact the Credit Card company or choose “single” to proceed.

G908; Authorization requests from the same transaction code exceed the fixed number.
You failed to make a payment a few times and exceeded the attempted numbers.
The link is temporarily inaccessible due to the security system.
The link will be accessible again after a few days.
Contact us to have a new payment link or wait for a few days.

9999; Processing 3DS authorization request verification is failed.
It is shown when you enter the wrong 3D Secure password.
It is not either a security code or a PIN code (CVV).

There are two reasons when the link does not open. (just white screen is displayed)
1. The payment link expires.
It will be valid for two weeks from the date of issue.
2. Your payment went through.
Once you successfully make a payment, you are no longer able to access the link.
This is to avoid paying twice.

We ship the products with UPS.
It will be by air.

Depending on where you live, customs offices in your country may impose fees, import duties or any other taxes incurred in the country.
Japan Kneader has no control over those taxes.
To find out about the taxes, please use HS codes;
RS201/RS101: 843810
SB-01:392490
SB-02:681099
For more information on customs, please contact your local customs office.

Both RS101 and RS201 are used in cafes, micro-bakeries, bakeries, and at home.
RS101 is more popular among home bakers due to its compact size whereas RS201 is used in micro-bakeries and bakeries.
See our customers experiecne on our Instagram page

We keep you updated through Instagram and Facebook.
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Questions about RS201

As SB-01 (high ridigity plastic) is longer, it allows the dough to be rolled out longer.
Therefore, it is more for puff pastry dough.

We recommend SB-02 (artificial marble) to those who make tart, cookies and pie because they need more accuracy in thickness.
The more solid and hard the board is, the better accuracy it will result in.

The thickness can be adjusted, 0~27mm.
0~2mm (by 0.5mm), 2~27mm (by 2.5mm)

Yes, it is detachable and washable.

Maximum recommended amount of the dough at a time with RS201: 600g

RS201: 560 × 200 × 400mm / 8.0kg
SB-01: 970 × 440 × 80 / 2.3kg
SB-02: 970 × 440 × 80 / 5.8kg
RS201


Questions about RS101

The thickness can be adjusted 0~17.5mm
0~5mm (by 1mm), 5~17.5mm (by 2.5mm)

No, it is not detachable.

Maximum recommended amount of the dough at a time with RS101: 300g

RS101 and SB-03 (Sheeter Board) come in one package.
620 × 325 × 260mm / 7.5kg
RS101

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